Strategy
National digital strategy and transformation — from digital pathology strategy for NHS England to organisation-wide roadmaps.
Digital Transformation Consultancy
Helping organisations work smarter, more efficiently and more effectively.
Led by Sue Poppelwell — 26 years of NHS experience, national digital expertise and a genuine passion for helping people get more from the technology they already have.
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Years within the NHS
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Staff supported & empowered
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Prisons transformed
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National digital pathology strategy
Website positioning
I understand transformation from every angle.
Six perspectives, one joined-up approach. Strategy without delivery stalls. Technology without people fails. Poppelwell DTC brings all six together.
Technology
SystmOne and EMIS Web specialist. Microsoft Office Specialist. Deep, hands-on clinical systems knowledge.
Process
Continuous improvement and process optimisation — removing duplication, bottlenecks and avoidable rework.
People
Training, adoption and change. Technology only becomes transformative when people feel confident using it.
Learning
Qualified teacher and teacher educator — a genuine understanding of how people learn, adapt and respond to change.
Results
Saving time, reducing mistakes, improving efficiency — transformation turned into measurable, sustainable outcomes.
Our core difference
Three viewpoints. One conversation.
Sue can look at a problem from the boardroom, the technology team's and the frontline worker's perspective — and bring all three together.
The boardroom
Strategic clarity
Where the organisation is heading, what digital should deliver, and how investment translates into benefits that can be evidenced.
The technology team
System fluency
What the system can actually do, how data flows, where integration is needed and how to optimise rather than replace.
The frontline
Real working lives
What transformation looks like for the person sitting at the desk, trying to get their job done — and how to make it easier.
Recognised nationally
Chair, SystmOne
National User Group
Meet Sue Poppelwell
Digital Transformation & Service Improvement Specialist
With 26 years of experience working within the NHS, Sue Poppelwell brings extensive practical knowledge, digital expertise and a genuine passion for helping organisations work smarter, more efficiently and more effectively.
A specialist in SystmOne and EMIS Web and a Microsoft Office Specialist, Sue has spent her career helping organisations and their people get more from technology — not simply implementing systems, but transforming the way they are used to improve services, save time and reduce errors.
- Senior NHS training & transformation roles
- Qualified teacher & teacher educator
- Digital pathology strategy, NHS England
- Practice Level Support programme
What we do
All services
Services built around how work really happens
From transformation strategy to technology delivery — in partnership with Raversys, we support organisations from first discovery through to embedded, optimised ways of working.
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Transformation & Digital Strategy
Digital transformation strategy and roadmaps, digital maturity assessments, programme design, technology and service reviews, and prioritisation of digital opportunities.
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Service & Process Improvement
Current-state process mapping, removal of duplication and bottlenecks, lean improvement, mistake-proofing, saving staff time and realising measurable benefits.
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Clinical & Healthcare Digital
SystmOne and EMIS Web expertise, clinical systems optimisation, workflow and pathway improvement, primary care transformation, pathology and diagnostics.
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Training & Education
Digital and clinical systems training, training needs analysis, train-the-trainer programmes, staff development and building digital confidence and capability.
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Data & Interoperability
Data strategy and quality, information flows, API and integration strategy, FHIR and modern standards, and joined-up digital pathways across systems.
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Technology Delivery · Raversys
Bespoke web and mobile applications, systems integration, API development, cloud migration, DevOps, dedicated engineering teams and ongoing support.
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Her experience spans
Digital TransformationClinical Systems
SystmOneEMIS Web
Microsoft OfficeService Improvement
Process OptimisationContinuous Improvement
Digital TransformationClinical Systems
SystmOneEMIS Web
Microsoft OfficeService Improvement
Process OptimisationContinuous Improvement
Training & EducationChange Management
Data & Digital StrategyOperational Transformation
InteroperabilityFHIR & APIs
Benefits Realisation
Training & EducationChange Management
Data & Digital StrategyOperational Transformation
InteroperabilityFHIR & APIs
Benefits Realisation
PDTC + Raversys
One partnership. From transformation strategy to technology delivery.
We don't just build technology. We make transformation work.
Poppelwell DTC
People · Process · Strategy
PDTC understands the problem, the people, the process and the information and interoperability requirements. We focus on transformation strategy, service improvement, change, adoption and embedding new ways of working.
Raversys
Technology · Software · Delivery
Raversys understands the technology, providing software engineering, integration and technical delivery capability — turning transformation requirements into secure, scalable and practical digital solutions.
Together, we create solutions that work in the real world.
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Technology should make people's working lives easier — not harder.
Sue Poppelwell · Founder, Poppelwell Digital Transformation Consultancy
26 years of experience·
National expertise·
People-focused transformation·
Practical results
Let's talk
Know something could work better? Let's find out what.
A short, no-obligation conversation is usually all it takes to identify where time is being lost and what could be improved.